Privacy Policy

Last Updated: December 2025

At Caretel ("we", "us", or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or use our corporate network solutions.

1. Information We Collect

We collect minimal information necessary to provide our services and respond to inquiries:

Personal Information: When you use our "Contact Us" form, we collect your Name, Email Address, and Message to respond to your query.
Technical Data: We may collect standard internet log information such as IP address, browser type, and access times to monitor website performance and security.
Local Storage: We store a small piece of data in your browser ("Local Storage") to remember your preference for Dark Mode or Light Mode so you don't have to reset it on every visit.

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries submitted through our contact forms.
To provide technical support and customer service.
To improve our website functionality and user experience.
To maintain the security of our website and logs.

3. Employee Portal

Our website contains links to Employee Login portals (such as Webmail, Attendance, and Caretel Drive). These are restricted areas intended solely for authorized personnel. Accessing these services is subject to internal company policies and monitoring.

4. Third-Party Services

We utilize trusted third-party resources to enhance our website:

Fonts & Icons: We use Google Fonts and FontAwesome to style our website. These services may collect IP addresses to serve font files.
Hosting: Our website is hosted on secure servers that adhere to standard industry security practices.

5. Data Security

We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. Our enquiry logs are stored in a secured format accessible only to authorized administrators.

6. Your Rights

You have the right to request access to the personal information we hold about you or request its deletion. If you wish to exercise these rights, please contact us using the details below.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Caretel
HMP House 4, Fairly Place,
Kolkata, India
Phone: +91 800193460
Email: support@caretel.in